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A small number of income support pensioners are not identified by the data matching process due to problems with data accuracy.
Centrelink will initially investigate these cases and refer any non-matched DVA income support pensioners to DVA State Offices where the reason for the failure to match will be established and steps will be taken to ensure the data in error (usually name or DOB) on either DVA or DH&FS's database is corrected. Commonly it is the DH&FS data that is in error because DVA client identification procedures are more stringent.
Detailed instructions for cleaning up unmatched DVA income support pensioners were circulated to State Offices in October 1997 and again on 28 January 1998.