External
Delegates and other MRCC staff should follow the following general guidelines when organising and preparing for a personal visit with a claimant in his/her home:
- follow the basic steps outlined for phoning a claimant
- be friendly, helpful and professional
- arrange the appointment
- confirm the appointment prior to the visit either by letter or by a phone call
- gather any necessary resources e.g. business cards and pamphlets, and
- avoid arranging meetings on weekends, early mornings or evenings without a specific request by the claimant for a meeting at such a time.