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Military Compensation SRCA Manuals and Resources Library
General Handbook
Ch 22 Dealing with Clients

Ch 22 Dealing with Clients

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In this chapter

22.1 Fairness and Courtesy to Clients
22.2 Denying Liability or Denying Benefits (no current entitlement)

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General Handbook

Ch 22 Dealing with Clients
- 22.1 Fairness and Courtesy to Clients
- 22.2 Denying Liability or Denying Benefits (no current entitlement)
  - 22.2.1 An important responsibility
  - 22.2.2 Client's right to reconsideration
Ch 1 Introduction
Ch 2 SRCA Supplement
Ch 10 Military Compensation and Rehabilitation Service (MCRS)
Ch 11 Department of Veterans' Affairs
Ch 12 MRCC Policy Guidelines
Ch 13 Delegation from the MRCC
Ch 20 Delegate's Responsibilities and Powers
Ch 21 Fairness, Equity, Natural Justice
Ch 24 Dealing with Doctors and Medical Opinions
Ch 30 Claims by MRCC Staff and Family Members and by Claimants Living Overseas
Ch 31 Correspondence
Ch 32 Requests for Information
Ch 33 Medicare and MRCC
- 33.1 Background
- 33.2 Where to Lodge Notices and Obtain Further Information
Ch 34 Records Maintenance
Ch 35 Custody and Transfer of Files
Ch 36 Resubmit Procedures and Standards
Ch 37 Audit Procedures
Ch 40 Determination of Claims
- 40.1 Priorities for Actioning Compensation Claims
Ch 41 Resources Available to Delegates
Ch 42 Form of Determinations
Ch 43 Revocation of Determinations
Ch 44 Withdrawal of Claims
Ch 45 Relationship between Claims and Rehabilitation
Ch 46 Reconsideration and Review
Ch 47 Special Cases
Chapter 48 - Summary of compensation recovery provisions following successful common law action
Ch 49 IT Systems
Ch 50 Defcare
Ch 51 Other IT Systems
Ch 60 Legislation
Ch 61 Safety, Rehabilitation and Compensation Act 1988
- 61.1 Coverage of the ADF by the SRC Act - from 1 Dec 1988
Ch 62 Defence Determination 2000/01
- 62.1 Veterans' Children Education Scheme (VCES)
  - 62.1.1 Access to VCES for certain MRCC clients
Ch 63 Veterans' Entitlements Act 1986
Ch 64 Repealed Compensation Acts
- 64.1 1971 Act
  - 64.1.1 Military compensation and the 1971 Act
  - 64.1.2 Lump-sum compensation for losses under the 1971 Act
- 64.2 1930 Act
  - 64.2.1 Military compensation and the 1930 Act
  - 64.2.2 Lump-sum compensation for losses under the 1930 Act
Ch 70 Australian Defence Force
- 70.1 Constituent Elements of the 'Defence Force'
  - 70.1.1 Cadets are not members of the Defence Force
Ch 71 Reserves
Chapter 80 Defence Abuse Reparation Scheme
- Chapter 80 Defence Abuse Reparation Scheme payments
Ch 81 List of Acronyms and Abbreviations
Ch 90 Compensation for travel and accommodation costs under the Safety Rehabilitation and Compensation Act 1988 (SRCA)

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Information provided on this website is prepared by the Department of Veterans’ Affairs (DVA) for general information only and does not provide professional advice on a particular matter. This information reflects policy made by DVA and is used in the assessment of claims. It does not reflect the views or opinions of any other government body or authority.

While we make every effort to ensure that the information on this site is accurate and up to date we accept no responsibility whether expressed or implied for the accuracy, currency and completeness of the information.

Before relying on the material you should independently check its relevance for your purposes, and obtain any appropriate professional advice.

For reasons of succinctness and presentation, the information provided on this website may be in the form of summaries and generalisations, and may omit detail that could be significant in a particular context, or to particular persons.

Important legislative change

Note that the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) commenced on 12 October 2017.

As a result of this legislative change, the Department is updating its published information, including hardcopy and website content, as well as CLIK. While this process is well underway, it will take some time before all changes are complete. In the meantime, references within CLIK to the Safety, Rehabilitation and Compensation Act 1988 or SRCA should now generally be understood to be references to the new DRCA (with the exception of intended historical references to SRCA). It is important to note that the same provision references (i.e., sections, subsections and paragraphs) from the SRCA have been retained in the DRCA.

We appreciate your patience during this change process.

Accessed: 10 December 2023

URL: https://clik.dva.gov.au/military-compensation-srca-manuals-and-resources-library/general-handbook/ch-22-dealing-clients