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    Home Military Compensation SRCA Manuals and Resources Library General Handbook
  1. Ch 22 Dealing with Clients

Ch 22 Dealing with Clients

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Military Compensation SRCA Manuals and Resources Library

  • 22.1 Fairness and Courtesy to Clients
  • 22.2 Denying Liability or Denying Benefits (no current entitlement)

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Military Compensation SRCA Manuals and Resources Library

  • Death Handbook
  • General Handbook
    • Ch 1 Introduction
    • Ch 2 SRCA Supplement
    • Ch 10 Military Compensation and Rehabilitation Service (MCRS)
    • Ch 11 Department of Veterans' Affairs
    • Ch 12 MRCC Policy Guidelines
    • Ch 13 Delegation from the MRCC
    • Ch 20 Delegate's Responsibilities and Powers
    • Ch 21 Fairness, Equity, Natural Justice
    • Ch 22 Dealing with Clients
      • 22.1 Fairness and Courtesy to Clients
      • 22.2 Denying Liability or Denying Benefits (no current entitlement)
    • Ch 24 Dealing with Doctors and Medical Opinions
    • Ch 30 Claims by MRCC Staff and Family Members and by Claimants Living Overseas
    • Ch 31 Correspondence
    • Ch 32 Requests for Information
    • Ch 33 Medicare and MRCC
    • Ch 34 Records Maintenance
    • Ch 35 Custody and Transfer of Files
    • Ch 36 Resubmit Procedures and Standards
    • Ch 37 Audit Procedures
    • Ch 40 Determination of Claims
    • Ch 41 Resources Available to Delegates
    • Ch 42 Form of Determinations
    • Ch 43 Revocation of Determinations
    • Ch 44 Withdrawal of Claims
    • Ch 45 Relationship between Claims and Rehabilitation
    • Ch 46 Reconsideration and Review
    • Ch 47 Special Cases
    • Chapter 48 - Summary of compensation recovery provisions following successful common law action
    • Ch 49 IT Systems
    • Ch 50 Defcare
    • Ch 51 Other IT Systems
    • Ch 60 Legislation
    • Ch 61 Safety, Rehabilitation and Compensation Act 1988
    • Ch 62 Defence Determination 2000/01
    • Ch 63 Veterans' Entitlements Act 1986
    • Ch 64 Repealed Compensation Acts
    • Ch 70 Australian Defence Force
    • Ch 71 Reserves
    • Chapter 80 Defence Abuse Reparation Scheme
    • Ch 81 List of Acronyms and Abbreviations
    • Ch 90 Compensation for travel and accommodation costs under the Safety Rehabilitation and Compensation Act 1988 (SRCA)
  • 36.6.5 Treatment of income support payments
  • Incapacity Handbook
  • Liability Handbook
  • Medical Treatment Handbook
  • Permanent Impairment Handbook
  • Reconsiderations and Appeals
  • Rehabilitation Handbook
  • F-111 Deseal/Reseal
  • Point Cook Firefighters – ADF Firefighters Scheme

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    • Health Policy Library
  • SOP Information
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