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Military Compensation SRCA Manuals and Resources Library
General Handbook
Ch 22 Dealing with Clients

Ch 22 Dealing with Clients

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In this chapter

22.1 Fairness and Courtesy to Clients
22.2 Denying Liability or Denying Benefits (no current entitlement)

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Military Compensation SRCA Manuals and Resources Library

General Handbook
Death Handbook
36.6.5 Treatment of income support payments
Incapacity Handbook
Liability Handbook
Medical Treatment Handbook
Permanent Impairment Handbook
Reconsiderations and Appeals
Rehabilitation Handbook
F-111 Deseal/Reseal
Point Cook Firefighters – ADF Firefighters Scheme

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Information provided on this website is prepared by the Department of Veterans’ Affairs (DVA) for general information only and does not provide professional advice on a particular matter. This information reflects policy made by DVA and is used in the assessment of claims. It does not reflect the views or opinions of any other government body or authority.

While we make every effort to ensure that the information on this site is accurate and up to date we accept no responsibility whether expressed or implied for the accuracy, currency and completeness of the information.

Before relying on the material you should independently check its relevance for your purposes, and obtain any appropriate professional advice.

For reasons of succinctness and presentation, the information provided on this website may be in the form of summaries and generalisations, and may omit detail that could be significant in a particular context, or to particular persons.

Important legislative change

Note that the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) commenced on 12 October 2017.

As a result of this legislative change, the Department is updating its published information, including hardcopy and website content, as well as CLIK. While this process is well underway, it will take some time before all changes are complete. In the meantime, references within CLIK to the Safety, Rehabilitation and Compensation Act 1988 or SRCA should now generally be understood to be references to the new DRCA (with the exception of intended historical references to SRCA). It is important to note that the same provision references (i.e., sections, subsections and paragraphs) from the SRCA have been retained in the DRCA.

We appreciate your patience during this change process.

Accessed: 31 May 2023

URL: https://clik.dva.gov.au/military-compensation-srca-manuals-and-resources-library/general-handbook/ch-22-dealing-clients