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  • Ch 12 MRCC Policy Guidelines

Ch 12 MRCC Policy Guidelines

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In this chapter

  • 12.1 Military Compensation and Rehabilitation Instructions (MCRIs)
  • 12.2 Defcare Commentary
  • 12.3 Comcare Jurisdictional Policy Advices (JPAs) and the MRCC
  • 12.4 Comcare Operational Advices (COAs)

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General Handbook

  • Ch 12 MRCC Policy Guidelines
    • 12.1 Military Compensation and Rehabilitation Instructions (MCRIs)
    • 12.2 Defcare Commentary
    • 12.3 Comcare Jurisdictional Policy Advices (JPAs) and the MRCC
    • 12.4 Comcare Operational Advices (COAs)
  • Ch 1 Introduction
  • Ch 2 SRCA Supplement
  • Ch 10 Military Compensation and Rehabilitation Service (MCRS)
  • Ch 11 Department of Veterans' Affairs
  • Ch 13 Delegation from the MRCC
  • Ch 20 Delegate's Responsibilities and Powers
  • Ch 21 Fairness, Equity, Natural Justice
  • Ch 22 Dealing with Clients
    • 22.1 Fairness and Courtesy to Clients
    • 22.2 Denying Liability or Denying Benefits (no current entitlement)
      • 22.2.1 An important responsibility
      • 22.2.2 Client's right to reconsideration
  • Ch 24 Dealing with Doctors and Medical Opinions
  • Ch 25 Privacy
    • 25.1 Surveillance Guidelines
      • 25.1.1 Broad principles
    • 25.2 Procedure
      • 25.2.1 Determining the necessity for the conduct of covert surveillance
      • 25.2.2 Application to conduct covert surveillance
      • 25.2.3 Approval to conduct covert surveillance
      • 25.2.4 The collection process
      • 25.2.5 Use and disclosure
      • 25.2.6 Storage and security
    • 25.3 Suspected Fraud or Imposition on the Commonwealth
      • 25.3.1 Monitoring
  • Ch 30 Claims by MRCC Staff and Family Members and by Claimants Living Overseas
  • Ch 31 Correspondence
  • Ch 32 Requests for Information
  • Ch 33 Medicare and MRCC
    • 33.1 Background
    • 33.2 Where to Lodge Notices and Obtain Further Information
  • Ch 34 Records Maintenance
  • Ch 35 Custody and Transfer of Files
    • 35.1 Procedures to be Followed
    • 35.2 Transferring a Claim on Defcare
    • 35.3 Trim Procedures
    • 35.4 Timeframes
    • 35.5 Transfer of Files
    • 35.6 Archived Files
      • 35.6.1 Background
    • 35.7 Policy
  • Ch 36 Resubmit Procedures and Standards
  • Ch 37 Audit Procedures
  • Ch 40 Determination of Claims
    • 40.1 Priorities for Actioning Compensation Claims
      • 40.1.1 Timely Approach to Claims Processing
      • 40.1.2 Guiding Principles
      • 40.1.3 Processes for Defence Requested Priority Cases
      • 40.1.4 Submission of Defence Requested Priority - New Claim
      • 40.1.5 Highlighting Defence Requested Priority - Existing Claim
  • Ch 41 Resources Available to Delegates
  • Ch 42 Form of Determinations
  • Ch 43 Revocation of Determinations
  • Ch 44 Withdrawal of Claims
  • Ch 45 Relationship between Claims and Rehabilitation
  • Ch 46 Reconsideration and Review
  • Ch 47 Special Cases
  • Ch 48 Recovery of Damages
    • Recovery of Damages under DRCA
    • Recovery of Damages under 1971, 1930, 1912 Acts
  • Ch 49 IT Systems
  • Ch 50 Defcare
    • 50.1 Claims Processing through Defcare
    • 50.2 Initial Liability Module
    • 50.3 Incapacity Calculator
    • 50.4 Permanent Impairment Calculator
    • 50.5 Rehabilitation IT Systems
    • 50.6 Reconsiderations and Reviews IT Systems
  • Ch 51 Other IT Systems
    • 51.1 PMKeyS
    • 51.2 PMKeyS Users
    • 51.3 PMKeyS Functions
      • 51.3.1 Access Type
      • 51.3.2 Privacy Within PMKeyS
    • 51.4 DOLARS
  • Ch 60 Legislation
  • Ch 61 Safety, Rehabilitation and Compensation Act 1988
    • 61.1 Coverage of the ADF by the SRC Act - from 1 Dec 1988
      • 61.1.1 Members of the Defence Force
      • 61.1.2 Cadets
      • 61.1.3 Coverage of persons specified under S5(3)
      • 61.1.4 Non-Defence Force personnel
  • Ch 62 Defence Determination 2000/01
    • 62.1 Veterans' Children Education Scheme (VCES)
      • 62.1.1 Access to VCES for certain MRCC clients
  • Ch 63 Veterans' Entitlements Act 1986
    • 63.1 Overview
    • 63.2 Types of Service under the VEA
      • 63.2.1 Benefits of operational, peacekeeping or hazardous service
    • 63.3 Peacetime Service
    • 63.4 Operational Service
      • 63.4.1 S6A Operational service - world wars
      • 63.4.2 S6B Operational service - Australian mariners
      • 63.4.3 S6C Operational service - post World War 2 service in operational areas
      • 63.4.4 S6D Operational service - other post World War 2 service
      • 63.4.5 S6E Operational service - Korean demilitarised zone and Vietnam
      • 63.4.6 S6F Operational service - warlike and non-warlike service
      • 63.4.7 Declarations of Warlike Service and Non-warlike Service - S5C(1)
    • 63.5 Peacekeeping Service
    • 63.6 Hazardous Service
      • 63.6.1 Declarations of hazardous service under the VEA
    • 63.7 VEA/SRCA Elections
    • 63.8 Offset Arrangements
  • Ch 64 Repealed Compensation Acts
    • 64.1 1971 Act
      • 64.1.1 Military compensation and the 1971 Act
      • 64.1.2 Lump-sum compensation for losses under the 1971 Act
    • 64.2 1930 Act
      • 64.2.1 Military compensation and the 1930 Act
      • 64.2.2 Lump-sum compensation for losses under the 1930 Act
  • Ch 70 Australian Defence Force
    • 70.1 Constituent Elements of the 'Defence Force'
      • 70.1.1 Cadets are not members of the Defence Force
  • Ch 71 Reserves
    • 71.2 Reserves
      • 71.2.1 History of the Reserves
      • 71.2.2 Member of the Reserves
    • 71.3 The Cadet Corps
      • 71.3.1 Australian Cadet Corps
      • 71.3.2 Naval Reserve Cadets
      • 71.3.3 Air Training Corps
    • 71.4 Defence Force Ranks
  • Chapter 80 Defence Abuse Reparation Scheme
    • Chapter 80 Defence Abuse Reparation Scheme payments
  • Ch 81 List of Acronyms and Abbreviations
  • Ch 90 Compensation for travel and accommodation costs under the Safety Rehabilitation and Compensation Act 1988 (SRCA)
    • 90.1 Overview
    • 90.2 Travel and/or accommodation costs reasonably incurred to attend treatment
    • 90.3 Transportation Costs Incurred by Another Person
    • 90.4 Travel and/or accommodation costs reasonably required or incurred to attend a rehabilitation assessment or medical examination arranged by the MRCC
    • 90.5 Travel Costs Associated with an Approved Rehabilitation Program
    • 90.6 General rules that apply when a person is required to travel
    • 90.7 Payment of travel and accommodation costs when a person is required to travel

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Disclaimer

Information provided on this website is prepared by the Department of Veterans’ Affairs (DVA) for general information only and does not provide professional advice on a particular matter. This information reflects policy made by DVA and is used in the assessment of claims. It does not reflect the views or opinions of any other government body or authority.

While we make every effort to ensure that the information on this site is accurate and up to date we accept no responsibility whether expressed or implied for the accuracy, currency and completeness of the information.

Before relying on the material you should independently check its relevance for your purposes, and obtain any appropriate professional advice.

For reasons of succinctness and presentation, the information provided on this website may be in the form of summaries and generalisations, and may omit detail that could be significant in a particular context, or to particular persons.

Important legislative change

Note that the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) commenced on 12 October 2017.

As a result of this legislative change, the Department is updating its published information, including hardcopy and website content, as well as CLIK. While this process is well underway, it will take some time before all changes are complete. In the meantime, references within CLIK to the Safety, Rehabilitation and Compensation Act 1988 or SRCA should now generally be understood to be references to the new DRCA (with the exception of intended historical references to SRCA). It is important to note that the same provision references (i.e., sections, subsections and paragraphs) from the SRCA have been retained in the DRCA.

We appreciate your patience during this change process.

Accessed: 29 September 2023
URL: https://clik.dva.gov.au/military-compensation-srca-manuals-and-resources-library/general-handbook/ch-12-mrcc-policy-guidelines