External
Policy
S61 of the SRCA states that a determining authority will advise claimants of determinations in writing setting out the terms of the determination, the reasons for the determination and a statement to the effect that the claimant may request a reconsideration of the determination.
Within Defcare there is a suite of Standard Letters providing a basis for correspondence not only for issue of determinations, but all other day to day claims management and case management dealings with MRCC primary and secondary clients.
All correspondence must be saved on Defcare within the relevant Process Sheet of the compensation claim or rehabilitation case.