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Ch 31 Correspondence


Within Defcare is a suite of Standard Letters for use by delegates. The basic content of these letters complies with legislative requirements and MRCC policy when seeking or providing information, issuing determinations etc.

These letters are templates and will not cover every situation. However, a vast majority can be issued with just the addition of specific claimant details. It is also possible to edit standard letters. This should be done where necessary to ensure the letter fits the circumstances of the individual case. All correspondence issued against a compensation claim or rehabilitation case is to be saved on Defcare.