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188.8.131.52 What happens if the claim for liability is accepted?
Once a liability claim is accepted the rehabilitation case should be transferred to the business as usual (BAU) process. This will not require a new R&C ISH claim, but the following steps need to be done:
- Enter an ISH case note advising the change to BAU, reason and date.
- Ensure that if a full INA hasn’t been done, that one is completed.
- While not a determination, the client should be advised that their rehabilitation program now fits under the BAU model, and what this means.