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  • 3 The Rehabilitation Process
  • 3.12 Veterans Payment
  • 3.12.4 Rehabilitation Process

3.12.4 Rehabilitation Process

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In this section

  • 3.12.4.1 Rehabilitation Assessment
  • 3.12.4.2 Approved DVA Rehabilitation Program
  • 3.12.4.3 Financial Counselling
  • 3.12.4.4 What other rehabilitation activities can be included?
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Rehabilitation Policy Library

  • 3 The Rehabilitation Process
    • 3.12 Veterans Payment
      • 3.12.4 Rehabilitation Process
        • 3.12.4.1 Rehabilitation Assessment
        • 3.12.4.2 Approved DVA Rehabilitation Program
        • 3.12.4.3 Financial Counselling
        • 3.12.4.4 What other rehabilitation activities can be included?
      • 3.12.1 Legislative authority
      • 3.12.2 Eligibility for Veteran Payment
        • 3.12.2.1 Loss of Eligibility
      • 3.12.3 Requirement to participate in Rehabilitation
        • 3.12.3.1 Unable to work more than 8 hours a week
        • 3.12.3.2 Capacity to participate in rehabilitation
        • 3.12.3.3 Managing clients at risk who are not actively participating in rehabilitation
        • 3.12.3.4 Compliance
      • 3.12.5 Communication
        • 3.12.5.1 Rehabilitation Providers role in managing client expectations
        • 3.12.5.2 Keeping the Client informed
        • 3.12.5.3 Recording and reporting
      • 3.12.6 Transition at the end of the VP period
        • 3.12.6.1 What happens if the claim for liability is accepted?
        • 3.12.6.2 What happens if the claim for liability is not accepted?
    • 3.1 The DVA Rehabilitation Case Management Pathway
    • 3.2 The Needs Assessment Process
    • 3.3 The Rehabilitation Referral Process
      • 3.3.1 Identifying Rehabilitation Clients
      • 3.3.2 Issues to Consider When Making the Referral
      • 3.3.3 Referral types
    • 3.4 Rehabilitation Assessments
    • 3.5 Choosing a Service Provider
    • 3.6 Types of Service Providers
    • 3.7 How to Make the Referral
      • 3.7.1 Provider Acknowledgement of Referral
      • 3.7.2 Keeping the Client informed
    • 3.8 DVA Rehabilitation Reporting Documents
      • 3.8.1 The Rehabilitation Assessment Report
        • 3.8.1.1 VVRS Assessments
      • 3.8.2 The Rehabilitation Plan
      • 3.8.3 Development of the Rehabilitation Plan
      • 3.8.4 Changes to a rehabilitation plan
      • 3.8.5 Progress Reports
      • 3.8.6 Rehabilitation Plan Supporting Documents
    • 3.9 Case Conferencing
    • 3.10 Plan Closure
    • 3.11 Non-Liability Rehabilitation Pilot
  • Foreword
  • 1 Introduction to Rehabilitation
    • 1.1 What is rehabilitation?
    • 1.2 What are the aims of rehabilitation?
    • 1.3 The DVA Rehabilitation Framework
    • 1.4 MRCA Rehabilitation Principles & Protocols
      • 1.4.1 Principles guiding rehabilitation under the MRCA
      • 1.4.2 Protocols of rehabilitation under the MRCA
    • 1.5 The role of the Rehabilitation Coordinator
    • 1.6 Rehabilitation policy development
  • 2 Legislative Provisions
    • 2.1 Legislative Provisions
    • 2.2 The Veterans' Entitlement Act 1986 (VEA)
    • 2.3 The Safety, Rehabilitation and Compensation Act 1988 (SRCA)
      • 2.3.1 Rehabilitation Definitions
      • 2.3.2 Part XI of the SRCA
      • 2.3.3 Part III of the SRCA
        • 2.3.3.1 Section 36 Rehabilitation Assessments
        • 2.3.3.2 Section 37 Provision of Rehabilitation Program
        • 2.3.3.3 The Right of Review
        • 2.3.3.4 Section 39 Provisions for Alterations, Modifications, Aids and Appliances
        • 2.3.3.5 The Duty to Provide Suitable Employment
    • 2.4 The Military Rehabilitation and Compensation Act 2004 (MRCA)
      • 2.4.2 Rehabilitation Definitions
      • 2.4.3 Rehabilitation Assessments
      • 2.4.4 Provision of Rehabilitation Programs
      • 2.4.5 Alterations, Aids and Appliances Relating to Rehabilitation
      • 2.4.6 Assistance in finding suitable work
    • 2.5 What are some of the key differences between Rehabilitation under VVRS, SRCA & MRCA
    • 2.6 Special Rate Disability Pension (SRDP)
    • 2.7 Deeming a Client Able To Earn
      • 2.7.1 Background to Deeming a Client Able to Earn
      • 2.7.2 What are our obligations to assist a person find suitable work
      • 2.7.3 What are the legislative provisions that allow a delegate to deem AE?
      • 2.7.4 What are the differences in deeming between SRCA and MRCA?
      • 2.7.5 When a person may be deemed with an ability to earn
      • 2.7.6 Managing the Deeming Process
    • 2.8 Travel and Accommodation Costs
      • 2.8.1 Travel for VVRS
      • 2.8.2 Travel to attend a Rehabilitation Assessment
      • 2.8.3 Travel to participate in a Rehabilitation Program
      • 2.8.4 Travel and accommodation provisions where a client is entitled to costs relating to travel for treatment or a rehabilitation assessment
    • 2.9 Delegations - Non-Financial & Financial
      • 2.9.1 Delegations of Rehabilitation Powers under SRCA
      • 2.9.2 Delegations of Rehabilitation Powers under MRCA
      • 2.9.3 Delegations of Rehabilitation Powers under the Motor Vehicle Compensation Scheme
      • 2.9.4 Delegations for the provision of Household Services and Attendant Care
    • 2.10 Determining the 'reasonableness' of a request for a rehabilitation item or service
  • 4 The ADF Rehabilitation Programs
    • 4.1 Overview of the ADF Rehabilitation Programs
      • 4.1.1 The ADF Rehabilitation framework
      • 4.1.2 ADF Rehabilitation Assessment Triggers
      • 4.1.3 The ADF Medical Employment Classification System
      • 4.1.4 The ADF Rehabilitation Case Management Pathway
    • 4.2 Interaction between the ADF rehabilitation programs and DVA
      • 4.2.1 Rehabilitation referrals to the ADF Rehabilitation Programs
      • 4.2.2 Transition due to medical separation
    • 4.3 Transferring rehabilitation authority from the CDF to the MRCC
      • 4.3.1 Section 10 transfer of rehabilitation authority
      • 4.3.2 Section 39(3)(aa) transfer of rehabilitation authority
    • 4.4 Interaction with CTAS for Goal 3 Clients
      • 4.4.1 Career Transition Assistance Scheme (CTAS)
      • 4.4.2 Eligibility for CTAS
    • 4.5 What Assistance can DVA Provide to Serving Members?
    • 4.6 Severely Injured and Transitioning ADF Clients
      • 4.6.1 The ADF Process
      • 4.6.2 Transitioning clients from ADF to DVA
  • 5 Medical Management Rehabilitation
    • 5.1 What is Medical Management Rehabilitation
    • 5.2 Who May Benefit from a Medical Management Rehabilitation Program
    • 5.3 Payment for Medical Treatment Costs
    • 5.4 Other Types of Medical Treatment Support
      • 5.4.1 Gymnasium-Pool Membership for therapeutic exercise programs
      • 5.4.2 Home exercise equipment
      • 5.4.3 Independent Living Programs - Veterans Home Care and Household and Attendant Care services
      • 5.4.4 Community Nursing Program
  • 6 Psychosocial Rehabilitation
    • 6.1 Eligibility
    • 6.2 Overview of psychosocial rehabilitation
      • 6.2.1 Case studies
    • 6.3 Activity that cannot be funded under psychosocial rehabilitation
    • 6.4 Relationship between psychosocial and vocational rehabilitation
    • 6.5 Psychosocial activities for DVA clients and families
      • 6.5.1 Brief intervention counselling to assist with adjustment to disability or injury and/or pain management
      • 6.5.2 Child care assistance through a psychosocial rehabilitation plan
      • 6.5.3 Family Support Package
    • 6.6 How to determine if a psychosocial activity is reasonable
    • 6.7 Equipment for psychosocial activities
      • 6.7.1 Short-term Gym-Pool Membership
      • 6.7.2 Home exercise equipment
    • 6.8 Role of ex-service organisations in psychosocial rehabilitation
    • 6.9 Psychosocial rehabilitation and further education
    • 6.10 Additional assistance for clients with severe disabilities who require 24 hour care
  • 7 Household Services
    • 7.1 Household Services
      • 7.1.1 What are household services?
      • 7.1.2 What tasks are not considered household services?
      • 7.1.3 Household services for serving members
    • 7.2 Criteria for assessing what is reasonable
      • 7.2.1 Personally undertaken prior to injury
      • 7.2.2 Injury implications
      • 7.2.3 Family members to contribute
      • 7.2.4 Substantial disruption
      • 7.2.5 Any other relevant matter
      • 7.2.6 Lawn Mowing for Rural or Semi Rural Properties
      • 7.2.7 Child care
      • 7.2.8 Dog washing and dog walking
    • 7.3 Investigating a claim for Household Services
      • 7.3.1 Service Providers
      • 7.3.2 Provision of household services outside Australia
    • 7.4 Approving and Reviewing Household Services decisions
    • 7.5 Veterans' Home Care program
    • 7.6 Catastrophic Injury Provisions
  • 8 Attendant Care
    • 8.1 Attendant Care Services
      • 8.1.1 Attendant Care services for serving members
    • 8.2 What are Attendant Care Services?
    • 8.3 Investigating a claim for attendant care services
    • 8.4 Criteria for assessing what is reasonably required
      • 8.4.1 Injury implications
      • 8.4.2 Medical services or nursing care received by the person
      • 8.4.3 Remaining or returning to the person's home
      • 8.4.4 Provision of Attendant Care to undertake or continue employment
      • 8.4.5 Any assessment made in relation to the rehabilitation of the person
      • 8.4.6 Any other relevant matter
    • 8.5 When attendant care services might reasonably be provided by a partner, relative or friend of the person
      • 8.5.1 Exceptional Circumstances
      • 8.5.2 High or complex care needs clients
      • 8.5.3 Transition plan for clients who have been receiving long term attendant care services from a partner, relative or friend
    • 8.6 Attendant Care Service Provider issues
    • 8.7 Travel and Other Expenses for Carers
    • 8.8 Community Nursing Care
    • 8.9 Veterans' Home Care Program
    • 8.10 Catastrophic Injury Provisions
  • 9 Vocational Rehabilitation
    • 9.1 What is Vocational Rehabilitation?
    • 9.2 What is Suitable Work/Employment?
    • 9.3 Who is eligible for vocational rehabilitation
    • 9.4 Managing vocational rehabilitation plans
    • 9.5 Vocational Assessments
      • 9.5.1 Assessing Transferable Skills and Experience
      • 9.5.2 Psychometric testing
      • 9.5.3 Aptitude inventories
      • 9.5.4 Personality Tests
    • 9.6 Functional Capacity Evaluations
      • 9.6.1 Tools used to conduct Functional Capacity Evaluations
    • 9.7 Worksite Assessments
      • 9.7.1 Workplace modifications and job redesign
    • 9.8 Retraining and further education
      • 9.8.1 Tertiary education
      • 9.8.2 Additional considerations where tertiary education has been approved by the ADF
      • 9.8.3 Steps for approving tertiary education
      • 9.8.4 Payment of tertiary education and training course fees
      • 9.8.5 Tertiary education resources
      • 9.8.6 Entitlements during retraining/further education
      • 9.8.7 Special Rate Disability Pension and further education
      • 9.8.8 Vocational Rehabilitation Case Studies
    • 9.9 Work Trials
      • 9.9.1 Duration of a Work Trial
      • 9.9.2 How to arrange a Work Trial
      • 9.9.3 Incapacity payments while on a Work Trial
      • 9.9.4 Insurance coverage during a Work Trial
      • 9.9.5 DVA Support During a Work Trial
    • 9.10 Employer Incentives
      • 9.10.1 Eligibility for the EIS
      • 9.10.2 Process for approving participation in the EIS
      • 9.10.3 Process for reimbursement under the EIS
      • 9.10.4 Managing employment through the Employer Incentive Scheme
    • 9.11 Self Employment as a Viable Vocational Rehabilitation Outcome
      • 9.11.1 A Rehabilitation Plan for those Considering Self Employment
      • 9.11.2 Self Employment and Small Business Advice
      • 9.11.3 Self Employment and Small Business Provisions
      • 9.11.4 Business Planning and Mentoring
      • 9.11.5 Incapacity Benefits and Self Employment
    • 9.12 Assistance finding suitable employment
      • 9.12.1 Job placement preparation
      • 9.12.2 Using Job Placement or Employment Agencies
      • 9.12.3 Provision of uniforms and other essential equipment
      • 9.12.4 Relocation Assistance
      • 9.12.5 Gymnasium-Pool Membership as a vocational rehabilitation activity
    • 9.13 Streamlined access to incapacity payments
      • 9.13.1 Eligibility for Streamlined Access to Incapacity Payments
      • 9.13.2 Preparing to return to work
      • 9.13.3 When to consider Streamlined Access to Incapacity Payments
      • 9.13.4 Rehabilitation support following a return to work
      • 9.13.5 DVA's expectations of clients
      • 9.13.6 DVA's expectations of Rehabilitation Providers
      • 9.13.7 DVA's expectations of Rehabilitation Coordinators
  • 10 Alterations, Modifications, Aids & Appliances and Motor Vehicle Assistance
    • 10.1 The Principles for the Provision of Alterations, Modifications, Aids & Appliances
      • 10.1.1 Legislative and Policy Provisions
      • 10.1.2 The Rehabilitation Appliances Program (RAP)
    • 10.2 Provision of aids and appliances through RAP
      • 10.2.1 The Rehabilitation Appliances Program (RAP)
      • 10.2.2 The RAP Assessment Process
      • 10.2.3 The RAP Schedule
      • 10.2.4 Ordering RAP aids and appliances
      • 10.2.5 Managing the costs of sourcing and ordering aids and appliances
      • 10.2.6 Monitoring and record keeping - RAP
    • 10.3 Provision of aids and appliances through the rehabilitation provisions
      • 10.3.1 Criteria for provision of aids and appliances through the rehabilitation provisions
      • 10.3.2 Issues to be considered when assessing reasonableness
      • 10.3.3 Monitoring and record keeping - rehabilitation provisions
    • 10.4 Ownership of Alterations, Aids and Appliances
    • 10.5 Maintenance, Repair and Replacement of Aids and Appliances
    • 10.6 Provision of Aids and Appliances under the VVRS
    • 10.7 Consideration of specific aids and appliances
      • 10.7.1 Provision of mattresses or beds through RAP
      • 10.7.2 Provision of mattresses or beds through the rehabilitation provisions
      • 10.7.3 Requests for chairs
      • 10.7.4 Ergonomic equipment, workplace aids and appliances and workplace assessments
      • 10.7.5 Provision of personal response systems
      • 10.7.6 Provision of home exercise equipment
      • 10.7.7 Provision of Assistance Dogs
      • 10.7.8 Approval process for building alterations
      • 10.7.9 Modifications to vehicles
      • 10.7.10 Medical Grade Footwear
      • 10.7.11 Ride on mowers and synthetic lawn
      • 10.7.12 Provision of hearing aids
    • 10.8 Provision of Alterations, Aids & Appliances and Services for Serving ADF Clients
      • 10.8.1 Basis for providing services and support for service members
      • 10.8.2 Communication protocols
    • 10.9 Provision of Motor Vehicles or Motor Vehicle Modifications
      • 10.9.1 Motor Vehicle Modification Requests
    • 10.10 Provision of Motor Vehicle Assistance under section 39 of SRCA
      • 10.10.1 Provision of Motor Vehicle Modifications under section 39(1)(d) of SRCA
      • 10.10.2 Short term assistance with transport while conditions stabilise
      • 10.10.3 Where an existing vehicle is not suitable for modification
      • 10.10.4 DVA's responsibility following modifications
    • 10.11 Compensation for purchase of new or second hand motor vehicles for SRCA clients
    • 10.12 The Motor Vehicle Compensation Scheme (MVCS)
      • 10.12.1 Who is an eligible person for the MVCS?
      • 10.12.2 Who is not eligible for MVCS?
      • 10.12.3 Assessing eligibility for MVCS
      • 10.12.4 Getting advice from an approved program provider
      • 10.12.5 Modifying a motor vehicle
      • 10.12.6 Where an existing vehicle is not suitable for modification
      • 10.12.7 Subsidising the purchase of an initial new or second-hand motor vehicle
      • 10.12.8 Replacing a motor vehicle
      • 10.12.9 Other MVCS compensation
      • 10.12.10 Determining the amount of MVCS compensation payable
      • 10.12.11 Conditions relating to the MVCS compensation payment
      • 10.12.12 Determination of MVCS claims
      • 10.12.13 Review of MVCS decisions
      • 10.12.14 Ownership of the motor vehicle provided by MVCS
      • 10.12.15 Breaches of MVCS requirements
      • 10.12.16 Failure to comply with MVCS requirements
      • 10.12.17 Loan of a motor vehicle provided by the MVCS
      • 10.12.18 GST exemption for supply of a motor vehicle to a disabled former veteran
      • 10.12.19 Stamp duty exemptions under state and territory law
  • 11 Rehabilitation Service Providers
    • 11.1 Approved Rehabilitation Service Providers
    • 11.2 DVA-specific requirements for approved rehabilitation service providers
    • 11.3 Selecting Rehabilitation Service Providers for DVA Clients in Rural or Remote Areas or Residing Overseas
      • 11.3.1 Selecting Rehabilitation Providers for DVA Clients in Rural or Remote Areas
      • 11.3.2 Selecting Rehabilitation Providers for clients residing overseas
    • 11.4 Types of Rehabilitation Service Providers
    • 11.5 Choosing the Right Rehabilitation Service Provider
    • 11.6 Evaluating and Managing Rehabilitation Service Providers
      • 11.6.1 Key Performance Indicators
      • 11.6.2 Rehabilitation Rights and Obligations
      • 11.6.3 Evalution Summary
    • 11.7 External Rehabilitation Service Provider Performance Standards and Guidelines
  • 12 Veterans' Vocational Rehabilitation Scheme Guidelines
    • 12.1 Overview of the VVRS
      • 12.1.1 VVRS applications and review rights
      • 12.1.2 Objectives and Principles of the Scheme
      • 12.1.3 Interpretation
      • 12.1.4 Information to be obtained by Secretary
      • 12.1.5 VVRS rehabilitation plan
    • 12.2 VVRS programs for special rate, intermediate rate and invalidity service pensioners
      • 12.2.1 Participation in the VVRS by veterans in receipt of certain pensions
      • 12.2.2 Vocational rehabilitation program
      • 12.2.3 Commencement and cessation of a vocational rehabilitation program
    • 12.3 VVRS programs for other veterans
      • 12.3.1 Participation in the VVRS by other veterans
      • 12.3.2 VVRS rehabilitation program
    • 12.4 Psychosocial Rehabilitation under the VVRS
    • 12.5 Other assistance to veterans participating in the VVRS
      • 12.5.1 Other assistance available under Chapter 4 in the VVRS Instrument
      • 12.5.2 VVRS assistance for transport and accommodation
      • 12.5.3 VVRS assistance with aids, appliances and workplace modifications
      • 12.5.4 Education programs through the VVRS
      • 12.5.5 VVRS grants must be applied to the relevant purpose
    • 12.6 Notification of VVRS decisions and review rights
      • 12.6.1 VVRS notification to veteran
      • 12.6.2 Review of VVRS decisions by the Repatriation Commission
      • 12.6.3 VVRS review by the Administrative Appeals Tribunal
  • 13 Rights and Obligations
    • 13.1 Rehabilitation rights and obligations
      • 13.1.1 What are a person's rights?
      • 13.1.2 What are a person's obligations?
    • 13.2 Claimant and Delegate responsibilities and conflict of interest
      • 13.2.1 What is a conflict of interest?
      • 13.2.2 Potential conflict of interest types
      • 13.2.3 Claims by DVA staff who are also clients or potential clients of DVA
      • 13.2.4 Claims by family members of DVA staff
      • 13.2.5 Claimant known to a DVA staff member
      • 13.2.6 Other possible conflict of interest
      • 13.2.7 Conflict of interest issues for rehabilitation service providers
    • 13.3 What is non-compliance in the rehabilitation process?
      • 13.3.1 Compliance issues - SRCA and MRCA
      • 13.3.2 Making a decision to suspend benefits
      • 13.3.3 How does a client become compliant following suspension of benefits?
    • 13.4 Reconsideration and review mechanisms for rehabilitation
    • 13.5 Non-compliance and review mechanisms for VVRS
  • 14 Systems Overview
    • 14.1 Overview
    • 14.2 R&C ISH Guides
  • 15 Goal Attainment Scaling
    • 15.1 Introduction to Goal Attainment Scaling
    • 15.2 Roles and Responsibilities
    • 15.3 DVA's Rehabilitation Process with Goal Attainment Scaling
      • 15.3.2 Rehabilitation Assessment Report
      • 15.3.3 Rehabilitation Plan
      • 15.3.4 Rehabilitation Plan Amendment
      • 15.3.5 Progress Reports
      • 15.3.6 Rehabilitation Closure Report
    • 15.4 Outcome Reporting
    • 15.5 Case Example for Goal Attainment Scaling
  • 16 Maintaining Incapacity Payments for Veterans Studying Pilot

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Note that the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) commenced on 12 October 2017.

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Accessed: 22 March 2023
URL: https://clik.dva.gov.au/rehabilitation-policy-library/3-rehabilitation-process/312-veterans-payment/3124-rehabilitation-process