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10.2.6 Monitoring and record keeping - RAP

Last amended 
1 May 2019

Aids and appliances provided through the Rehabilitation Appliances Program (RAP) will be recorded on RAPTOR, RAP’s IT system. Reports are available on what items have been supplied to Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) and Military Rehabilitation and Compensation Act 2004 (MRCA) clients by contacting the Manager, RAP Operations. If requested, RAPTOR reports should be printed and placed on the client’s file and in the client’s UIN container in TRIM.

The assessing health provider will be required to keep assessment forms and clinical records. This is to assist DVA in monitoring and ensuring overall appropriateness and necessity of health services being provided to the veteran community.