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10.2.4 Ordering RAP aids and appliances

Last amended 
1 May 2019

Where prior approval for an aid or appliance that appears on the RAP schedule is not required, the assessing DVA registered health provider can direct source the item through a DVA contracted supplier by completing the relevant assessment and direct order forms.  RAP Direct Order forms are available on the DVA website.

There are a range of DVA contracted suppliers of equipment for RAP for different types of products.  Contact details can be located through the DVA website.

In some cases, prior approval is required before the aid or appliance can be provided.  This is clearly identified in the ‘Prior Approval Required’ column of the RAP Schedule.

Prior approval is required for the following reasons:

  • the Department has specified a mandatory prior approval for an item; and/or
  • requests are above the specified financial limits; and/or
  • requests are above the specified quantity limits.

A RAP delegate will need to consider all requests for items that require prior approval. Approved health providers must therefore submit all such requests to a RAP delegate after completing their assessment. If an assessing health provider requires assistance, they may contact the Health Provider enquiries number on 1300 550 457 and select option 1, then option 2, for RAP.

Further information about the RAP schedule and prior approval processes can be found on the Rehabilitation Appliances Program provider page on the DVA website.