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External Supports for At Risk Clients


The services listed on this page should not be used as a substitute for Triple-Zero emergency services.  In an emergency, dial 000.


24 hour support for clients at risk

The following organisations are contactable by phone on a 24 hour basis.

DVA and Defence
External organisations

More information is provided below.


DVA, Defence and Government

DVA, Defence and Government supports providing specialised information, advice, support and referral services across Australia.

Veterans and Veterans Families Counselling Service (VVCS)

Department of Veterans' Affairs

phone: 1800 011 046

VVCS provides free and confidential, nation-wide counselling and support, specialising in ADF service-related mental health conditions, such as posttraumatic stress disorder, anxiety, depression, anger, sleep disorders and adjustment disorder.

Support is also available for relationship and family matters that can arise due to the unique nature of military service. VVCS clinicians have an understanding of military culture and can work with clients to find effective solutions for improved mental health and wellbeing.

Defence Community Organisation

Department of Defence

  • phone: 1800 624 608
  • online and references to other Defence and Community services

On behalf of Navy, Army and Air Force, Defence Community Organisation, or DCO, offers a broad range of programs and services to help Defence families manage the military way of life.

The DCO webpage provides a Defence Family Helpline and emergency and crisis support contacts.

The Helpline is staffed by qualified human services professionals including social workers and psychologists, who can provide callers with assessments, assistance or referrals.

All-hours Support Line

Department of Defence

phone: 1800 628 036

The All-hours Support Line (ASL) is a confidential telephone service for ADF members and their families that is available 24 hours a day, seven days a week.  The ASL is designed as a triage line to help with access to ADF or civilian mental health services more easily.

When calling the ASL, you can expect to talk to a qualified, mental health professional, who has a good understanding of services available to you from the ADF or in the general community.


Department of Defence

phone: 1800 467 425

1800 IMSICK is a national 24 hour call service providing world class nurse triage and health support for all ADF entitled personnel within Australia.

1800 IMSICK assists entitled ADF personnel to obtain health care if they become ill or injured after hours or are not in close proximity to an On-Base health facility.

Engage Portal

Department of Defence

online service finder

Engage is an online portal that current, transitioning, and former ADF members; their families, and/or those involved in their support can use to locate support services.

The Engage Portal provides a range of contacts that are ex-service organisation (ESO) related, Australia wide.  Search categories include:

  • emergency support
  • health and wellbeing
  • staying active
  • financial and legal support
  • employment services
  • claims and pension assistance
  • partners, parents and families
  • ESO locations, contacts and service summaries
Australian Government websiteonline service only

An online directory of Australian Government information and services including:

  • benefits and payments
  • housing
  • health and mental health services
Government on-line directoryonline service onlyAn online directory of Australian Commonwealth, State and Territory Government organisations.


Australian Securities and Investments Commission
online service only – services referenced have separate contact detailsInformation about a range of financial counselling services.

Health Direct Australia


  • phone: 1800 022 222
  • online services

Health and related services information across Australia including locating:

  • General Practitioners
  • Doctors who can undertake home visits
  • Pharmacists
  • Hospital services
  • Allied Health services
My Aged Care
  • phone: 1800 200 488
  • online services
Information and help accessing aged care services and support.
National Disability Insurance Scheme (NDIS)
  • phone: 1800 800 110
  • online services
Provides support for Australians with disability, their families and carers.


External organisations

External Organisations providing specialised information, advice, support and referral services across Australia.
  • phone: 13 11 14
  • online services
Immediate assistance for those thinking about suicide or experiencing a personal crisis.
Beyond Blue
  • phone: 1300 22 4636
  • online services
Information and support to help everyone in Australia achieve their best possible mental health, including access to those experiencing suicidal thoughts and those in need of crisis support.
Suicide Call Back Service
  • phone: 1300 659 467
  • online services
Provides free phone, video and online counselling for anyone affected by suicide 24 hours, 7 days a week.
Homelessness Australiaonline service only – services referenced have separate contact detailsInformation about a range of services available for people at risk of, or experiencing, homelessness, across Australia.
MensLine Australia
  • phone: 1300 789 978
  • online services
A telephone and online counselling and referral service for men with family or relationship concerns.
National Sexual Assault, domestic family violence counselling service
  • phone: 1800 737 732
  • online services
Information about counselling and support services, including a service directory across Australia.
Lifeline Service Finderonline service only

This site has an advanced service finder which searches keywords or services by postcode, for free or low cost health and community services including:

  • domestic violence services
  • family and children’s services
  • financial assistance
  • mental health services


General Disclaimer

The information on this website is intended as a general reference. The Department of Veterans' Affairs (DVA) makes information available on the understanding that the Commonwealth is not thereby engaged in rendering professional advice. DVA reviews the information available on this website and updates the information as required.

DVA does not guarantee, and accepts no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this website or on any linked site. The information on this website is not a substitute for independent professional advice and users should obtain any appropriate professional advice relevant to their particular circumstances. Before relying on any information accessed through this website, a user should exercise their own skill and care to:

  • carefully evaluate the accuracy, currency, completeness and relevance to their own circumstances of the information for the purpose for which it is to be used; and
  • obtain any appropriate professional advice relevant to the user’s particular circumstances.

DVA does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided on this website. You assume all risks associated with use of this website, including:

  • risk of your computer, software or data being damaged by any virus which might be transmitted or activated via this website or your access to it;
  • or the risk that the content of linked websites comply with the laws of any country outside Australia.
Links to external web sites

The material is presented by DVA for the purpose of disseminating information to its website users.

This website contains links to other websites that are external to DVA, including content owned and controlled by third parties. DVA has no direct control over the content of linked sites, or the changes that may occur to the content on those sites. It is the user’s responsibility to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external web sites. Views and recommendations of third parties, which may also be included, do not necessarily reflect the views of the Commonwealth, or indicate a commitment to a particular course of action. The listing of a person or organisation in any part of this site in no way implies any form of endorsement by the Commonwealth of the products or services provided by that person or organisation.