External
Policy
Section 54 of the SRCA specifies several requirements of an application for compensation. As a matter of policy, these requirements also apply to new claims made under former Acts. In general, claims are not acceptable and are not formally recognised as a 'claim' unless these requirements have been met. However, there are several exceptions provided, both under S54 itself, and through Policy on the interpretation of S54.
In short, Delegates are required to:
1.record the receipt of the attempted claim before any other action
2.test the attempted claim for compliance with the standard of completeness required by S54 and by policy
3.actively assist the client to bring the claim to the specified level of compliance.