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6.3.7 'Substantial compliance' with the claim form


The Act requires only 'substantial compliance' with respect to the claim form, accordingly trivial omissions can be excused. For client service reasons this provision is to be interpreted liberally. Nevertheless, no claim form may be accepted as 'substantially' compliant unless it contains the following minimum entries:

  • employee's full name and contact details
  • some indication of the nature of the condition being claimed (Note: at least the affected part of the body. A valid diagnosis is not required at this early stage)
  • signature to the claim form and date of signature
  • signature to the medical information release authority.