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8.3.1 Overview clearance process is used to prevent dual payments or excess retrospective payments when clients transfer between departments, are granted pension retrospectively or have their pension rate increased retrospectively. The principal purpose of the clearance process is:

  • to prevent dual payments by agencies when clients of one agency apply for income support payments from the other agency. In other words, the clearance process ensures that the 'losing' agency's payments cease from the date on which the 'gaining' agency commences payment.