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  • Ch 8 Centrelink/DVA Recovery

Ch 8 Centrelink/DVA Recovery

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In this chapter

  • 8.1 Background
  • 8.2 Disclosure of Information
  • 8.3 Clearance Procedures
  • 8.4 Debt Recovery
  • 8.5 Recovery of DVA Overpayments from Centrelink Payments
  • 8.6 Recovery of Centrelink Overpayments from DVA Payments
  • 8.7 DFISA Overpayments and Recovery
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Overpayment Management Manual

  • Ch 8 Centrelink/DVA Recovery
    • 8.1 Background
    • 8.2 Disclosure of Information
      • 8.2.1 Certificate of Disclosure for Exchange of Information
      • 8.2.2 Information to be released to Centrelink
    • 8.3 Clearance Procedures
      • 8.3.1 Overview
      • 8.3.2 Centrelink customer granted DVA income support payment
      • 8.3.3 Centrelink customer granted DVA service pension
      • 8.3.4 Centrelink Customer Granted DVA Disability Compensation Payment (DCP)
      • 8.3.5 Centrelink customer granted DVA war widow's/widower's pension (WWP)
      • 8.3.6 Bereavement payments
      • 8.3.7 Centrelink's National Clearance Centre
      • 8.3.8 Clearance data
      • 8.3.9 DVA pensioner granted Centrelink payment
    • 8.4 Debt Recovery
      • 8.4.1 Current administrative provisions
    • 8.5 Recovery of DVA Overpayments from Centrelink Payments
      • 8.5.1 Overview
      • 8.5.2 Debts not currently being recovered
      • 8.5.3 Circumstances where information obtained from Centrelink will benefit the debt recovery process.
      • 8.5.4 Right of appeal
    • 8.6 Recovery of Centrelink Overpayments from DVA Payments
      • 8.6.1 Overview
      • 8.6.2 Right of appeal
    • 8.7 DFISA Overpayments and Recovery
      • 8.7.1 Overview
      • 8.7.2 Calculation of Defence Force Income Support Allowance (DFISA) (Ceased 2022)
      • 8.7.3 Recovery of overpayments from DFISA (Ceased 2022)
      • 8.7.4 Some overpayments not recoverable from DFISA arrears (Ceased 2022)
      • 8.7.5 Recovery of a partner's overpayment
      • 8.7.6 How to recover social security overpayments
      • 8.7.7 DFISA Prosecutions
  • Ch 1 Introduction
    • 1.1 What This Manual Covers
    • 1.2 Contacts
    • 1.3 The Structure of the Manual and How to Use it
    • 1.4 Age Pension Debts
      • 1.4.1 Overview
      • 1.4.2 The Overpayments and Prosecutions Manual
      • 1.4.3 The Debt Recovery Manual
      • 1.4.4 The Guide to Social Security Law
      • 1.4.5 Recovering Centrelink debts
      • 1.4.6 Processing age pension debts
    • 1.5 The Principle of Overpayment Recovery
      • 1.5.1 Objective of DVA's Income Support Program
      • 1.5.2 Objective of DVA's Compensation Program
      • 1.5.3 Why we recover overpayments
      • 1.5.4 Prevention and detection of overpayments
  • Ch 2 What is an Overpayment?
    • 2.1 Definition of an Overpayment
      • 2.1.1 Overview
      • 2.1.2 Occurrences of overpayments
    • 2.2 Loss of Basic Eligibility
      • 2.2.1 Overview
      • 2.2.2 Examples of loss of basic eligibility
    • 2.3 Changes in Payability
      • 2.3.1 Overview
      • 2.3.2 Effect on payability
      • 2.3.3 Examples of payability changes
    • 2.4 Deceit or Fraud
      • 2.4.1 Overview
      • 2.4.2 Evidence of fraud
    • 2.5 Effective Dates
      • 2.5.1 Effective date for reductions
      • 2.5.2 Effective date for terminations
    • 2.6 Causes of Income Support Overpayments
      • 2.6.1 Omission/failure to notify
      • 2.6.2 Misrepresentation
      • 2.6.3 Fraud
      • 2.6.4 Administrative Overpayments
      • 2.6.5 Loss of basic eligibility
      • 2.6.6 Changes in payability (rate reduction or termination)
      • 2.6.7 Defence Force Income Support Allowance (DFISA)
    • 2.7 Causes of Disability Compensation Payment Overpayments
      • 2.7.1 Loss of basic eligibility
      • 2.7.2 Loss of payability
      • 2.7.3 Compensation Offsetting
      • 2.7.4 Fraud
      • 2.7.5 Administrative overpayments
      • 2.7.6 Omission/failure to notify
    • 2.8 Veterans' Children Education Scheme (VCES) Overpayments
      • 2.8.1 Overview
      • 2.8.2 Effective dates for reductions and terminations
      • 2.8.3 Processing VCES overpayments
      • 2.8.4 Dual Payments (Centrelink and DVA)
    • 2.9 Dual Payments (Centrelink and DVA)
      • 2.9.1 Overview
      • 2.9.2 Clearance procedures
  • Ch 3 Detection
    • 3.1 General
      • 3.1.1 Overview
      • 3.1.2 Discrepancies in assessment
    • 3.2 Pensioner Initiated Reviews (PIRs)
    • 3.3 Departmentally Initiated Reviews (DIRs)
      • 3.3.1 Overview
      • 3.3.2 Specific reviews
      • 3.3.3 Other department initiated reviews
      • 3.3.4 Compliance reviews
      • 3.3.5 Departmental review exercises
      • 3.3.6 Automatic processing runs
      • 3.3.7 Data Matching
    • 3.4 Advice from Third Parties
      • 3.4.1 Overview
      • 3.4.2 Agents, trustees and nominees
    • 3.5 Denunciations
      • 3.5.1 Overview
      • 3.5.2 Disclosure of information
      • 3.5.3 Obtaining information
      • 3.5.4 Checklist of information sought from informant
      • 3.5.5 Acting on advice
      • 3.5.6 Collecting information
      • 3.5.7 Investigating the claim
      • 3.5.8 Outcome of investigation
    • 3.6 Data Matching Exercises
  • Ch 4 Obligations
    • 4.1 Purpose of Notification
    • 4.2 Authority to Impose an Obligation Under the VEA
    • 4.3 Notification of Obligations
      • 4.3.1 Full obligations
      • 4.3.2 Advice letters
      • 4.3.3 Authority for issuing obligations
    • 4.4 Examples of Changed Circumstances Which Should Be Notified
      • 4.4.1 Overview
      • 4.4.2 Obligations - General
      • 4.4.3 Obligations - Domestic Situation
      • 4.4.4 Obligations - Rent Assistance
      • 4.4.5 Obligations - Home Owner
      • 4.4.6 Obligations - Retirement Village
      • 4.4.7 Obligations - Income
      • 4.4.8 Obligations - Assets
    • 4.5 Obligation Advice Table
    • 4.6 Obligations for Disability Compensation Payment and Allowances
    • 4.7 If an Obligation Notice was not Issued
    • 4.8 If an Obligation Notice was Issued
    • 4.9 Miscellaneous Points on Advising Obligations
    • 4.10 Authority to Impose an Obligation Under the Social Security Law
    • 4.11 Notification of Obligations Under the Social Security Law
    • 4.12 Notification Provisions Pre Assets Test (14 March 1985)
      • 4.12.1 General
      • 4.12.2 Notification obligations for rent assistance (RA) recipients
    • 4.13 Notification Provisions Post Assets Test - Pre VEA
  • Ch 5 Investigation
    • 5.1 Reasons for Income Support Pension Overpayments
    • 5.2 Reasons for Disability Compensation Payment Overpayments
    • 5.3 How to Get Started with a Case
      • 5.3.1 Ensure correct assessment
      • 5.3.2 Notify the pensioner
      • 5.3.3 Establish the facts
      • 5.3.4 Recoverable overpayment?
    • 5.4 Factors to Establish
    • 5.5 Requesting Information
      • 5.5.1 Overview
      • 5.5.2 Authority to request information
    • 5.6 Methods used to Request Information
    • 5.7 Sources of Information
    • 5.8 Tables
      • Table 1 Employment Income
      • Table 2 Self Employed/Business Income
      • Table 3 Ongoing Payments
      • Table 4 Investment Income
      • Table 5 Assets
      • Table 6 Relationship Status
      • Table 7 Dependent Children
      • Table 8 Rent Assistance
      • Table 9 Remote Area Allowance
      • Table 10 Dual Payments
      • Table 11 Disability Compensation Payment and Allowances
      • Table 12 Death
    • 5.9 Fraud Investigations
      • 5.9.1 Common instances of fraud
      • 5.9.2 Factors to consider
    • 5.10 Prosecution Investigations
      • 5.10.1 Overview
      • 5.10.2 Cases requiring further investigation
  • Ch 6 Calculation
    • 6.1 Overview
      • 6.1.1 Introduction
      • 6.1.2 Overpaid amount
      • 6.1.3 Steps of calculation
    • 6.2 Effective Dates
      • 6.2.1 Overview
      • 6.2.2 Commencement date
      • 6.2.3 Obligation requirements under the VEA and the RA
      • 6.2.4 Obligation requirements pre and post 1 November 1985; on/after 13 July 1999
      • 6.2.5 Variation dates
      • 6.2.6 Cessation date
    • 6.3 Overpayments Due to Death
    • 6.4 Overpayments Due to Assets
      • 6.4.1 Overview
      • 6.4.2 Types of assets
      • 6.4.3 Overpayments Due to Assets - Change to the overpayment calculation methodology
    • 6.5 Overpayments Due to Income
      • 6.5.1 Overview
      • 6.5.2 Ongoing payments
      • 6.5.3 Investment income
      • 6.5.4 Business income
      • 6.5.5 Earnings
      • 6.5.6 Earnings policy prior to 13 July 1999
      • 6.5.7 Earnings Credit
    • 6.6 The Calculation
      • 6.6.1,"Off" rates
      • 6.6.2,"On" rates
      • 6.6.3 Calculating the amount of debt
    • 6.7 Submission
      • 6.7.1 Overview
      • 6.7.2 Cover sheet
      • 6.7.3 Submission
    • 6.8 Example of a Summary of Income/Assets to be used in Assessing Off and On Rates
      • Example 1
      • Example 2
    • 6.9 Historical Dates
  • Ch 7 Recovery and Other Methods of Finalising Debts
    • 7.1 Overview
      • 7.1.1 Introduction
      • 7.1.2 Principles of recovery
    • 7.2 Recovery Options
    • 7.3 Statute of Limitations
    • 7.4 Advising the Debtor
      • 7.4.1 First debt notification notice
    • 7.5 Right of Review
    • 7.6 Penalty Interest and Administrative Charge
      • 7.6.1 Overview
      • 7.6.2 Notices
      • 7.6.3 Penalty interest
      • 7.6.4 Final payment day
      • 7.6.5 Calculation of penalty interest
      • 7.6.6 Recovery of penalty interest
      • 7.6.7 Penalty interest case types
      • 7.6.8 New administrative charge
      • 7.6.9 Summary of old administrative charge
    • 7.7 Statement of Financial Circumstances (D2708)
    • 7.8 Methods of Recovery
      • 7.8.1 Overview
      • 7.8.2 Full cash refund
      • 7.8.3 Discounted cash refund
      • 7.8.4 Alternative methods of recovery
    • 7.9 Limitations
      • 7.9.1 Overview
      • 7.9.2 Rate of limitation
      • 7.9.3 Formulated rate table
      • 7.9.4 Review of rate of limitation
      • 7.9.5 Hardship
    • 7.10 Cash Instalments
      • 7.10.1 Overview
      • 7.10.2 Frequency of repayments
      • 7.10.3 Review of rate of instalments
      • 7.10.4 Direct deductions
    • 7.11 Payment Notices
      • 7.11.1 Overview
      • 7.11.2 Non-compliance
      • 7.11.3 Right of review
      • 7.11.4 Recovery from financial institutions
      • 7.11.5 Recovery from tax refund
      • 7.11.6 Recovery from salary or wages
      • 7.11.7 Wages/salary payment notice rate determination
      • 7.11.8 Wages/salary payment notice advices
      • 7.11.9 Review of rate of repayment
      • 7.11.10 Other payment notice action
    • 7.12 Civil Action
      • 7.12.1 Overview
      • 7.12.2 When to consider civil recovery
      • 7.12.3 Referral to Legal Services Group
    • 7.13 Bankruptcy
      • 7.13.1 Overview
      • 7.13.2 Debts incurred before bankruptcy
      • 7.13.3 Debts incurred after bankruptcy
      • 7.13.4 Affect on debts after discharge
    • 7.14 Deceased Debtor
      • 7.14.1 Overview
      • 7.14.2 Recovery from deceased's estate
    • 7.15 Alternatives to Immediate Recovery
    • 7.16 Write-Off
      • 7.16.1 Overview
      • 7.16.2 Debtor deceased
      • 7.16.3 No capacity to repay
      • 7.16.4 Whereabouts unknown
      • 7.16.5 Recovery not cost effective
      • 7.16.6 Irrecoverable at law
      • 7.16.7 Overpayments less than $50
    • 7.17 Deferral
    • 7.18 Waiver
      • 7.18.8 Categories of waiver
    • 7.19 Overpaid Tax
    • 7.20 VEA Delegations
    • 7.21 Examples
      • Example 1 - War Widow with ISS
      • Example 2 - Married Couple with part Service Pension
      • Example 3 - Single Special Rate Disability Compensation Payment Recipient with a Compensation Limitation
      • Example 4 - Single Service Pensioner on Reduced Rate due to Non-financial Assets
  • Ch 9 Client's Right of Review
    • 9.1 Overview
    • 9.2 Service Pension and Income Support Supplement Reviews
      • 9.2.1 General
      • 9.2.2 Right of review under the VEA
      • 9.2.3 Administrative Appeals Tribunal (AAT)
      • 9.2.4 Federal and High Courts
      • 9.2.5 Ombudsman Act 1976
      • 9.2.6 Administrative Decisions (Judicial Review) Act 1977
    • 9.3 Disability Compensation Payment, War Widow(er)'s Pension, Attendant Allowance and Supplementary Benefit Appeals
    • 9.4 Recovery During Appeal
    • 9.5 Appeal by the Department
    • 9.6 Social Security Reviews
      • 9.6.1 Overview
      • 9.6.2 Original decision maker
      • 9.6.3 Authorised Review Officer
      • 9.6.4 Social Security Appeals Tribunal
      • 9.6.5 AAT and Federal Court
  • Ch 10 Freedom of Information and Privacy
    • 10.1 Freedom of Information Act 1982
    • 10.2 Privacy Act 1988
      • 10.2.1 Overview
      • 10.2.2 Information Privacy Principles
      • 10.2.3 Tax File Number (TFN) Guidelines
    • 10.3 Information Privacy Principles
      • 10.3.1 Principle 1 - Manner and purpose of collection of personal information
      • 10.3.2 Principle 2 - Solicitation of personal information from individual concerned
      • 10.3.3 Principle 3 - Solicitation of personal information generally
      • 10.3.4 Principle 4 - Storage and security of personal information
      • 10.3.5 Principle 5 - Information relating to records kept by record-keeper
      • 10.3.6 Principle 6 - Access to records containing personal information
      • 10.3.7 Principle 7 - Alteration of records containing personal information
      • 10.3.8 Principle 8 - Record-keeper to check accuracy etc. of personal information before use
      • 10.3.9 Principle 9 - Personal information to be used only for relevant purposes
      • 10.3.10 Principle 10 - Limits on use of personal information
      • 10.3.11 Principle 11 - Limits on disclosure of personal information
  • Ch 11 Overpayment Interviews
    • 11.1 Overview
      • 11.1.1 Introduction
      • 11.1.2 Fraud suspected during interview
      • 11.1.3 Media sensitive cases
    • 11.2 General Tips
      • 11.2.1 Overview
      • 11.2.2 Planning and preparation are essential
      • 11.2.3 Interviewing techniques
      • 11.2.4 Ending the interview
      • 11.2.5 Avoid
    • 11.3 Emotional Interviewees
    • 11.4 Counselling Services
      • 11.4.1 Overview
    • 11.5 Negotiation Skills
      • 11.5.1 Overview
      • 11.5.2 Planning checklist for the interview
      • 11.5.3 When negotiating with a debtor
      • 11.5.4 The main steps to follow in any negotiation
  • Ch 12 Recovery of MCRS Overpayments
  • Ch 13 Glossary

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Accessed: 25 September 2023
URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-8-centrelinkdva-recovery