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Compensation and Support Reference Library
Overpayment Management Manual
Ch 11 Overpayment Interviews
11.2 General Tips
11.2.4 Ending the interview
11.2.4 Ending the interview
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summarise the main points.
explain what the next stage of the investigation/recovery will be.
ask the interviewee if they have any questions.
make sure the interviewee has your name and contact number.
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