11.2.4 Ending the interview

  • summarise the main points.
  • explain what the next stage of the investigation/recovery will be.
  • ask the interviewee if they have any questions.
  • make sure the interviewee has your name and contact number.

Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/112-general-tips/1124-ending-interview