1.2.1If you or your colleagues identify a need for a change to any aspect of this manual please contact the Director in the relevant business area responsible for that section of the manual. These business areas are outlined in the table below. Your suggestions will be examined by the relevant business area and States will be informed of any consequential change.

1.2.2Please direct any comments or suggested changes to the following areas:

Overpayment Type

Contact Area

Income Support

Income Support Policy, National Office
or email NAT Policy Advisings Income Support.

Disability Compensation

Policy, Eligibility and Research, National Office.


Military Compensation and Rehabilitation Service, National Office.