When can claimant or applicant request a review on decisions relating to pension, veteran payment or CSHC?
A claimant may seek review of a Commission decision relating to a claim for:
- a service pension
- an income support supplement
- a qualifying service determination under section 35B,
- in relation to section 52Y (financial hardship), or
- a Commonwealth Seniors Health Card (CSHC)
When can a person request a review
A person can seek review of decisions in relation to assessment of financial situation under the financial hardship provisions, or service pension or income support supplement or veteran payment.
- cancellation, termination or suspension,
- reduction or increase of the rate.
Commonwealth Seniors Health Card (CSHC) claimants may request a review
A person who has claimed a CSHC but had that claim rejected, and a person who has had their entitlement to a CSHC cancelled, can request a review of that decision.
Situations where a review is not required
If a request for review contains information that would have caused the delegate to make another decision initially had the additional information been available, there is no need to conduct a formal review of the original decision. This can only be done where the:
- matter in dispute is of a factual basis, and
- new assessment with the additional information fully resolves all matters in dispute.
Decisions subject to review where appellant is not a pensioner
Persons who have not claimed or who are not in receipt of a pension, may request a review of certain decisions under the VEA. Decisions, which may be reviewed, are:
- rejection of a person's claim for a Commonwealth Senior Health Card, and
- cancellation of a person's entitlement to a Commonwealth Seniors Health Card.