Most VEA compensation and rehabilitation determinations made on or after 21 April 2025 must be appealed directly to the Veterans’ Review Board (VRB), via VRB lodgement channels, rather than to DVA. Appeal timeframes remain the same for all claim types except Acute Support Package, which has been extended to 12 months. DVA has 28 days to prepare the report for the VRB under section 352D of the MRCA. The Commission continues to have the discretion to initiate a reconsideration of own motion.
Income support decisions continue to be appealable to ART.
Determinations made before 21 April 2025 should be appealed via previous pathways. Claimants can confirm the review pathway relevant to their claim by checking the determination letter. More information is available at dva.gov.au/single-review-pathway or vrb.gov.au
This chapter covers the policy for reviews and appeals for income support and veterans' compensation issues. The chapter also provides information on administrative investigations by the Commonwealth Ombudsman and an explanation of the information accessible under the Freedom of Information (FOI) legislation.
See Also
Reviews and Appeals
Chapter 3.1 Service Pension Eligibility
Chapter 3.2 Income Support Supplement (ISS) Eligibility
Chapter 4.1 Disability Compensation Payment Eligibility
Chapter 4.2 War Widow's/Widower's Pension Eligibility
Chapter 5.7 Commonwealth Seniors Health Card (CSHC)