There may be claims for compensation received in DVA offices which relate to former members of the Australian Defence Force (ADF) or current and former members of the Reserves who are now employed by DVA.
In the rehabilitation context, these may include for example, claims for household services, attendant care services, requests for assistance under any of the motor vehicle assistance schemes, or other activities to be provided under a rehabilitation plan.
Employees should note that they must inform their Assistant Director if they lodge a claim for compensation under the MRCA, DRCA or VEA. In order to avoid perceived conflicts of interest, the manager of the office must make arrangements for the claim to be assessed and determined in an office other than the one in which the staff member works.
DVA staff who are also clients or potential clients of DVA must at no time process claims for compensation for other DVA staff who are also clients or potential clients of DVA, even if they are located in another state.