Withdrawing consent

Representative arrangements can change throughout the lifecycle of a claim, with consent able to be withdrawn or changed at any time.

Consent may be withdrawn verbally if the call is taking place on a Softphone. The use of Softphone provides a recording of the request that can be used until the revocation is received in writing.

Written withdrawal of consent must be signed and dated by the client. This must then be:

1. Saved in the clients CM9 folder using the appropriate naming convention –

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