The compensation and pension claim forms from DVA need to be signed by the claimant or someone legally authorised to sign for them. The signature confirms that the claimant is eligible to make the claim, that the information provided is true and complete, and it allows DVA to get the medical information needed to process the claim.
Unsigned Claim Forms
Liability and compensation claims under the VEA, MRCA and DRCA are subject to statutory form requirements. These requirements must be met in order to be accepted as ‘proper claims’.
It is possible to process some claims, even if the claim is not submitted using the DVA form.
For further information refer to:
DVA has a number of forms to assist clients to access our support and services. The majority of forms can be completed and submitted by clients using MyService, or Advocates using the ESO portal.
Paper forms are also available to meet the different preferences of clients.
Where a client is no longer able to manage their own affairs, the organisation or person representing the client must provide legal and medical evidence.
This could be either original or certified copies of:
Representative arrangements can change throughout the lifecycle of a claim, with consent able to be withdrawn or changed at any time.
Consent may be withdrawn verbally if the call is taking place on a Softphone. The use of Softphone provides a recording of the request that can be used until the revocation is received in writing.
Verbal consent may only be accepted via Softphone where the call is being recorded and should only be used in an instance where the client may ask for a conversation taking place to continue with a third party.
Ongoing consent must be provided in writing, signed and dated by the client. This must then be:
It is important to gain a clients consent before you share or disclose their information. Ensuring consent has been provided is a legal requirement that must be upheld by all DVA staff.
Before finalising a DCP grant or variation, VEA delegates should consider whether a clearance to the Offsetting team is necessary.
Decisions about whether it is appropriate for clients to continue to receive attendant care services from a partner or relative must be informed by evidence of the client's curren
Information provided on this website is prepared by the Department of Veterans’ Affairs (DVA) for general information only and does not provide professional advice on a particular matter. This information reflects policy made by DVA and is used in the assessment of claims. It does not reflect the views or opinions of any other government body or authority.
While we make every effort to ensure that the information on this site is accurate and up to date we accept no responsibility whether expressed or implied for the accuracy, currency and completeness of the information.
Before relying on the material you should independently check its relevance for your purposes, and obtain any appropriate professional advice.
For reasons of succinctness and presentation, the information provided on this website may be in the form of summaries and generalisations, and may omit detail that could be significant in a particular context, or to particular persons.
