When a compensation claim needs new or additional medical information, it’s best practice to request it directly from the veteran’s treating practitioner. If the information isn’t received within the expected timeframe, a follow-up may be needed.

Before following up, check whether the request was sent straight to the treating practitioner or to the veteran to coordinate with their doctor. 

It is important to follow DVA’s Communication Standards and set clear expectations with the veteran during the process. 

Following determining that a veteran’s death is related to their eligible service the delegate must then submit a request to the OAWG to officially commemorate a veteran’s grave via OAWG portal. 

The portal is accessible at https://connect.dva.gov.au/wargraves/bereavement/loadAdvanceSearch.html. Staff will need to request access to OAWG portal via ISP (Identity Manager Dashboard).

Select Request Resources button, and then

The following veterans may automatically be eligible for official commemoration if they meet any of the following criteria: