All DVA client’s access health care through a DVA Health Card without the need to pay up-front and later seek reimbursement. Veterans will present their DVA Health Card at the time of receiving medical treatment, and payments will be made directly to health providers via the Medicare system.
Once the needs assessment is complete, the RoC should be generated via R&C ISH and provided to the client or their representative.
Case notes made in R&C ISH are for internal use only and should not be published in the RoC.
The needs assessment should be completed within 14 days of acceptance of liability or notification of a change in circumstances.
The needs assessment interview can be carried out over the phone or in person.
Some R&C ISH letters are displaying spelling and punctuation errors in the veteran’s first or surname in the salutation and address lines.
For example, if the veteran’s surname has an apostrophe, i.e. O’Connor etc., the second letter may appear in lower case and show in the letter as O’connor, o’connor, oconnor etc. Additionally, if the veteran’s first and/or surname is hyphenated, for example, Billy-Joe, this may appear as Billy-joe etc.
MLCOA International Services assist with the delivery of IMEs for clients residing overseas.
Support includes:
Under the contract with mlcoa, DVA may still be charged if a client does not attend a scheduled appointment, or if the appointment is cancelled/rescheduled at late notice.
Fifty per cent of the Service Package Fee will be charged in the following circumstances:
These procedures apply to all types of claim processing. They do not apply to requests arising from a s148 direction issued by the Veterans' Review Board as the delegation is being excised by the Board.
Why i
It should be clear in any decision letter or discussion that the claim was determined by the delegate on the weight of all of the relevant evidence available.
