Determined CBDM claims are allocated to Claims Support Officers (CSOs) to undertake a quality check, reviewing the following:

All CBDM claims are automatically assigned to the NSW, IL CBD Claims holding bay in R&C ISH. 

The following conditions are currently determined under CBDM:

If the claim was lodged outside of MyService, the front end support officer must look for POI on DVA’s systems and request POI where required. 

Before creating a new client, conduct a thorough search to prevent duplicate records being created. 

All new clients (and their representatives) must be created in Process Direct (PD). Client details must be entered in a sentence case, for example, Mr Army Veteran, and not in all CAPITALS, or all lower case, for example, MR ARMY VETERAN, or mr army veteran. 

There are various letters that can be generated throughout the needs assessment process.