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6.9.3 DVA work measurement and Time Taken To Process (TTTP)


Registration on Defcare also includes the claim in DVA's statistical monitoring of performance. It is expected that most liability cases will be resolved within 120 days, the nominal TTTP standard. However, some cases are destined not to achieve this nominal standard due to limited availability of documents, time needed to arrange medical examinations, additional time sought by clients to present more evidence and a host of other circumstances.

While naturally it is important to meet the nominal TTTP in as many cases as possible, Delegates should note that quality of decision making is to be preferred to speed of resolution in those cases where these objectives are found to conflict.