At registration, Defcare will automatically allocate a unique case number to the new claim. A new file folder should be raised to h — old papers relating to this case. The process will result in the file being allocated a DVA 'TRIM' file number in addition to the Defcare reference. This is the same number.
The purpose of the TRIM reference is to trace the file folder within DVA's docume — nt management system. Note also that when a claimant is registered on aDVAnce they will also receive a Unique Identifying Number (UIN) and a VIEW reference similar to a VEA/MRCA reference. However, for the purposes of determining SRCA claims and file mana — g — ement it is the Defcare number which should be quoted as the primary reference.
Staff within RCG who register the claim on Defcare and raise a paper file will acknowledge the claim via letter to the client and forward the file to the relevant delegate/loc — ation for commencement of liability investigation.