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Given the Commonwealth's role as the medical record owner, Delegates should not invoke S54 in respect to full-time serving and discharged claimants. Clients declining to participate in the recovery of ADF medical documents should not be penalised in any way for this refusal. Th — e Delegate should instead undertake a prompt document search by means of a request to the Single Access Mechanism (SAM) team in Canberra's DVA Office through DOCTRACKER. In the case of a discharged claimant, the request should also be addressed to SAM.
Recovery and review of medical records etc. is also described generally at 10.2 which also discusses 'proper diagnosis' and other medical issues surrounding a claim.