For practical purposes, the initial onus is on the employee to obtain and supply the relevant supporting medical evidence. This merely me — ans that Delegates can ask the client to produce copies of the relevant folios from the ADF Medical File. This is a matter of administrative convenience and particularly appropriate where the claimant is still serving and therefore has greater access to t — h — e medical file than does RCG. It may also be that the client – whether discharged or serving – has already accessed the file for purposes of a claim for an injury and already holds copies of the relevant documents.
Experience has shown that most clients will cooperate with a Delegate's requests to search their own file, particularly if they are given to understand that this is likely to speed up the processing of their claim. Delegates should however take over this task where the employee is having troub — l — e meeting this requirement.