External

Four distinct groups of staff are involved with the waiver process:

Claims Manager

Notification of overpayment;

Negotiation on recovery;

Investigation;

Submission preparation;

Notification to debtor;

Comments on PRACSYS.

State Manager

Case discussion;

Review of submission;

Alteration to PRACSYS recovery record.

Operations Group

Referral of all waiver requests.

Chief Executive Officer

Approval of waiver.