External

The Operations Group is responsible for maintaining a register of all write off and waiver decisions.  To facilitate this, the following procedures apply:

  • a copy of all write off decisions and submissions made in state offices must be referred to the Operations Group for inclusion on the register; and

  • all recommendations for waiver must be provided by state offices to the Operations Group.  These will then be reviewed and passed to the CEO for approval.

A turn around time of 24 hours is allocated to waiver recommendations.  Within this time, each recommendation will be assessed for data quality and either passed to the CEO or returned to the relevant state office for further work.