Summary Of Procedures
Four distinct groups of staff are involved with the waiver process:
|
Claims Manager |
Notification of overpayment; Negotiation on recovery; Submission preparation; Notification to debtor; Comments on PRACSYS. |
|
State Manager |
Case discussion; Review of submission; Alteration to PRACSYS recovery record. |
|
Operations Group |
Referral of all waiver requests. |
|
Chief Executive Officer |
Approval of waiver. |
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-twelve-overpayments-recovery/part-7-write-and-waiver/general-procedures/summary-procedures