This overarching process details the minimum standard of contact required when requesting information which only the client can provide. 

Clients can request an extension of time to provide requested information. Delegates should accommodate all reasonable requests. 

If granted:

Some clients will not respond to requests for information, making determination of a claim more challenging.

Determine the claim based on available information

It is open to Incapacity delegates to determine Incapacity claims based on the available evidence, if the evidence allows them to be satisfied that the relevant MRCA provisions have been met.

Another question to ask is: How can I make the s330 process work to finalise an old claim where the client has completely disengaged? 

Determining the onset of tinnitus

When diagnosing tinnitus, treat it like any other medical condition. The key is to find proof that shows when the condition started. Each case should be evaluated individually based on the available evidence. 

Tinnitus onset date is typically either:

What is Attendant allowance?

Attendant allowance may be paid to an eligible veteran to assist with the cost of assistance with daily activities such things as feeding, bathing and dressing. 

The allowance is payable where a veteran has certain war or defence-caused amputations, blindness, injury or disease affecting the brain and spinal cord system or has a condition similar in effect or severity. 

Determine eligibility

If a trainee delegate holds the required APS level delegation as specified in the Instrument, such as an APS 5 in delegate training, they are legally allowed to make a decision and sign the accompanying decision letter. 

Although ‘trainee’ status indicates a person’s decision-making experience, it doesn’t mean a trainee delegate can’t independently come to a decision after considering the relevant facts of the claim and weighing the evidence and material before them. 

Feedback from trainers

Initial liability claims under the Military Rehabilitation and Compensation Act 2004 (MRCA) are required to be assessed by a multi-Act delegate when the client has: