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10.3 Correspondence and Contact with Clients

Last amended 
26 May 2017

A range of standard letters are available in Defcare and R&C Integrated Support Hub (R&C ISH). These cover arranging a medical appointment, questions to doctors, letters of offer and final determinations. All correspondence regarding PI claims is to be saved in TRIM using the appropriate structured titling.  Correspondence generated in R&C ISH will automatically be saved in TRIM.