10.3 Correspondence and Contact with Clients

A range of standard letters are available in Defcare and R&C Integrated Support Hub (R&C ISH). These cover arranging a medical appointment, questions to doctors, letters of offer and final determinations. All correspondence regarding PI claims is to be saved in TRIM using the appropriate structured titling. Correspondence generated in R&C ISH will automatically be saved in TRIM.

Source URL: https://clik.dva.gov.au/military-compensation-srca-manuals-and-resources-library/permanent-impairment-handbook/ch-10-permanent-impairment-procedures/103-correspondence-and-contact-clients

Last amended

Fri, 26/05/2017 - 12:00pm