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3.3.2 Liaison with the ADF unit and Defence Community Organisation


Delegates should initiate all requests for documents and other information through DVA's Single Access Mechanism (SAM) team. In cases of death it may then be appropriate to directly deal with those areas of the ADF dealing with the member's case. Generally the ADF will appoint a liaison officer and the delegate should deal with them and the Defence Community Organisation (DCO) in respect to the welfare of the deceased's dependants. It may be helpful for the dependants if the DCO or liaison officer is informed about the Department's evidentiary needs with respect to the claim.