Write off action defers recovery of an overpayment without affecting the right to recover at a later date.  However, write off action should only be taken if all appropriate recovery action has been attempted and recovery is not possible.

Where write off action is taken, a debt may be written off for the duration a debtor cannot repay.  The written off debt may be reinstated at any time during that period, if a change in the debtor's circumstances permit recovery of whole or part of the debt.

Example

An employee is currently repaying a number of other debts and is not in a financial position to also repay his overpayment.  The overpayment is written off for a year, until the employee has completed repayment of other debts.

Two debt collection services reduce the amount of repayments by $200 and $100 respectively, so the employee is able to finalise payment of those debts sooner than expected.  The employee is now in a position to commence repayment of the overpayment two months earlier, so the debt is reinstated in October, rather than December.