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11.5.1 Overview
11.5.1.1 — When interviewing, especially for the recovery phase of an overpayment, negotiation skills are vital to obtain a quick and satisfactory outcome.
CLIK
About CLIK
The Consolidated Library of Information and Knowledge (CLIK) contains all the legislative, policy and reference material used by DVA staff in providing service to the clients of the Department of Veterans' Affairs.