You are here

2.2.2 Pre-liability investigation of anticipated benefits

Document

This however does not prevent Delegates from gathering information and making all preparations to pay benefits (i.e. usually Incapacity) during the liability investigation process, i.e. in cases where there is urgent financial need and an eventual concession of liability appears likely. This is good client service. However, no actual payment can be made until after the date of the liability decision.