External

A list screen will appear where selected criteria match recovery records on PRACSYS.

The list screen shows a complete history of all accounts for which overpayments are in their various stages of recovery and that can be amended.

FIELD

DESCRIPTION

Account No

Each account that is created is allocated an individual recovery account number by PRACSYS.  This number is listed here.  Accounts are listed in descending order from oldest to newest (to ensure older accounts are repaid first).

Payee

The number PRACSYS has allocated to the payee.  This could be an employee number, a provider number or, in this case, a customer number.

St

The current status of the account.  It may show:

  • 'I' (inactive) before recovery is commenced,

  • 'P' (pending) once negotiations have commenced with the debtor but recovery has not begun,

  • 'A' (active) once recovery has commenced, or

  • 'C' (closed) once all monies have been received.

Occasionally, a non-incapacity account will need to be reversed where it has been set up in error.  For such cases, this field will display 'X'.  In contrast, only the system has the means to reverse (that is 'X') an incapacity account.

Recovery Type

How recovery has been agreed by the debtor.  The list may show:

  • 'M' (money in),

  • 'O' (offset), or

  • 'D' (for Direct payees and incapacity overpayments only).

Offset Type

Only applicable where 'Recovery Type' is 'O' (offset).  This field provides details of whether the recovery is 'L' (lump sum - a one-off all in one repayment from a future payment) or 'P' (periodic repayment over a number of future payments).

Recovery Amount

The full amount of the overpayment.

O/S (outstanding) Amount

The amount still left to recover, taking into account what has already been paid by the debtor.

By selecting a specific account, the recovery record will be invoked.  It may then be altered to 'pending'.