External
As with non-incapacity recovery, understanding the various processes of incapacity overpayments can only be achieved after some exposure to how benefits are considered and determined as part of a claim for compensation.
This part assumes a certain level of knowledge, experience and training in concepts of incapacity benefits and payment when discussing overpayments and recovery.
In particular, an understanding of direct payments is critical to understanding recovery of overpayments for DoF (Department of Finance) payees.