External

These cheques have been sent in by debtors to partly or fully repay an overpayment of monies.

One of two processes occurs.

Either:

  • the cheque is sent straight to the claims manager; or

  • is photocopied, the original is retained in the safe until a set time each week (no longer than a week should elapse before cheques are sent off) and then sent to the Financial Services area in the Corporate Centre, and the photocopy is passed to the relevant claims manager to activate, record or note cheque details on the claim file and recovery account record.

No PRACSYS activity is undertaken by administrative staff.