With most invoices, automatic verification (agreeing) of payment will be made, and these invoices will sit on the system waiting to be picked up by the weekly payrun.
Amounts of invoices exceeding $5000.00 will require manual verification by a co-worker. This will alter the status of the account from 'waiting' to 'verified'.
The other time payment of invoices will not proceed is where payment of rehabilitation is being authorised in excess of the monetary limit on a Return to Work Plan.
In cases where it is not clear why an invoice has a 'waiting' status, the clue sometimes can come from checking the diaries against the claim (the Shift F1 function key from the Claims Management menu).
With rehabilitation invoices showing a 'waiting' status, there will usually be a corresponding diary held against the claim, advising that the costs of the Return to Work plan have been exceeded.
Once costs on the plan have been extended, the invoice screen can again be accessed using the 'Amend' function and pressing the 'Return' or 'Enter' key.