Under section 319 of the MRCA, claims must be made in writing and must meet any requirements specified by Commission.
Preferred lodgement channel
MyService is the preferred channel for lodging claims with the Department – as it is a simple and secure way to access services.
There are still a number of claims, such as Permanent Impairment, War Widows and Dependents that are yet to be transitioned into MyService. These claim types will continue to be accepted via alternative channels.
Veterans who are not using an advocate can continue to submit claims via all available channels, however use of MyService as a safe and trustworthy platform is recommended.
For information on how to set up a MyService account, please visit the DVA website at: https://www.dva.gov.au/about-myservice
Claims lodged by advocates on veterans’ behalf
From 31 March 2025, the channel for advocates to lodge a claim will be via MyService. Paper and electronic claim forms submitted by veterans’ advocates from that date will be returned for lodgement via MyService.
Veterans who are not using an advocate can continue to submit claims via all available channels, however use of MyService as a safe and trustworthy platform is recommended.
For more information please visit the DVA website at: www.dva.gov.au/myservice/myservice-advocate-guide.