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2.1.21 Reviving Old Inactive Claims

Where old cases with open liability have lain inactive (ie without the claimant requesting a benefit) for some considerable time, the claimant may forget that the DVA has already accepted liability under the MRCA.  The claimant may lodge a new claim form when they finally come to request a financial benefit or service under the MRCA.  Delegates must check the previous documents on file before investigating the claim.