External
Procedure
Any original document produced as evidence of service or other document required to establish eligibility for assistance, eg Marriage Certificate, Death Certificate, etc should be photocopied and kept with the application. All original documents returned to an applicant by post should be sent by Certified Mail.
Officers should exercise care to ensure that documents (either originals or photocopies) have not obviously been altered in any way before accepting them as evidence. If there is any doubt, the original should be requested as a precautionary measure.