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7.1.1 Introduction

7.1.1.1Recovery is the third major step in overpayment work. It follows investigation and calculation. Section 205 VEA gives the Department the authority to recover overpaid monies.

7.1.1.2The objectives of recovery are:

  • to communicate and negotiate with clients in a consistent, courteous and sensitive manner
  • to achieve full recovery, write-off, or waiver of the debt in the minimum period of time
  • to undertake recovery activity in an efficient and cost-effective manner
  • to comply with all statutory requirements.