The following table provides a list of acceptable standard proof of identity (POI) documents
by category.
Category A documents These documents provide evidence of commencement of identity in Australia. |
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Category B documents These documents provide evidence of a linkage between identity and person. For example, by providing a link between a photo and a person, or a signature and a person. These documents also provide evidence of an identity operating in the community. |
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Category C documents These documents provide evidence of residential address. |
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In most cases, at least three different documents are needed to establish POI – one document from category A and two documents from category B.
If the documents produced to satisfy category A or B do not provide evidence of the current residential address, then a document from category C must also be produced (i.e. four different documents).
The above list is instructive rather than exhaustive. For POI documents not listed above, the Delegate may need to determine whether the POI documents provided are considered as non-standard, which will require approval at the EL1 level or above. See CLIK Policy Library Non-Standard Proof of Identity for further information.
* Use of the Australian passport as a POI document
A full birth certificate is preferred to a current Australian passport as a category A document. This would then allow the passport to be used as a category B document.
However, a current Australian passport can be accepted as a category A document if other category A documents are not available, or are difficult for the person to access. Not available can be taken to mean that the person does not have the other category A documents with them, or that they were not provided with the claim.
An Australian passport may only be used as a category A OR a category B document. It cannot be used for proof of identity purposes in both categories concurrently.
** Use of the ADF ID card as a POI document
As well as its use as a category B document, current serving members, reservists and trainees who hold a current, valid ADF ID card are able to fully satisfy DVA's POI requirements by presenting their purple (for current serving members and reservists) or orange (for trainees) ADF ID card.
The DVA staff member will then authenticate the photo ID on the card and copy the card to send along with the client's claim. If a delegate is satisfied that the information on the card aligns with personal information obtained from their ADF PMKEYS record, then this ID card is to be accepted as full POI for DVA purposes and the POI check marked as complete for that client.
This single document is all that is required for these eligible clients to fully prove their identity to DVA, unless the delegate or frontline staff member cannot be reasonably satisfied that the person claiming is the person to whom the card belongs and the claim refers. In this case, the delegate or staff member can request that the client supply full POI by the regular method.
Proof of Identity (POI) and Australian Defence Force (ADF) Identification Cards
TRIM Ref: 14316822E (accessible to DVA staff)