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rehabilitation service providers

11.3.1 Selecting Rehabilitation Providers for DVA Clients in Rural or Remote Areas

Where a client in need of the services of a rehabilitation service provider resides in a rural or remote location and where easy access to a Comcare or MRCC approved rehabilitation service provider is not possible, it may be necessary to use a non-Comcare / MRCC approved provider. 

In such situations, it will be necessary to consult with Comcare regarding their knowledge of the proposed service provider and their suitability to provide the required rehabilitation services for the particular client.

11.6.2 Rehabilitation Rights and Obligations

The Rehabilitation Rights and Obligations document must be presented to the client during the first contact with the rehabilitation provider. The contents should be discussed with the client, with the rehabilitation provider highlighting each of the client's rights. The client's obligations should also be clearly stated so that the client is aware that failure to comply with any part of the rehabilitation process may result in suspension of compensation benefits, excluding treatment.

3.7 How to Make the Referral

Once the rehabilitation service provider has been chosen it is essential that the Rehabilitation Coordinator make telephone contact to establish open communication and dialogue with the service provider.

This first and less formal communication between the Rehabilitation Coordinator and the service provider will:

3.9 Case Conferencing

The practice of organising regular reviews with service providers is considered to be best practice in rehabilitation case management. This can provide opportunities for the Rehabilitation Coordinator, the service provider and when appropriate, the client, to jointly review and discuss the case in detail to keep matters progressing and resolve issues of concern.