Once the rehabilitation service provider has been chosen it is essential that the Rehabilitation Coordinator make telephone contact to establish open communication and dialogue with the service provider.
This first and less formal communication between the Rehabilitation Coordinator and the service provider will:
To work with DVA clients, rehabilitation service provider organisations need to:
Further information about rehabilitation service providers can be found in Chapter 11.
The practice of organising regular reviews with service providers is considered to be best practice in rehabilitation case management. This can provide opportunities for the Rehabilitation Coordinator, the service provider and when appropriate, the client, to jointly review and discuss the case in detail to keep matters progressing and resolve issues of concern.
The Rehabilitation Provider is required to acknowledge receipt and acceptance of the referral within 24 hours. This will ensure that there is confirmation the referral has been received and accepted by the provider. It will also allow the Rehabilitation Coordinator to forward the referral to another provider if necessary. This is essential for urgent cases.
