11.4 Types of Rehabilitation Service Providers
11.5 Choosing the Right Rehabilitation Service Provider
Rehabilitation providers must meet a number of requirements in order to work with DVA clients. These are outlined in sections 11.1 and 11.2 of the Rehabilitation Policy Library. In addition, DVA Rehabilitation Coordinator’s must choose a rehabilitation provider with the most appropriate skills and experience to assist an individual client to reach their rehabilitation goals.
11 Rehabilitation Service Providers
WORK IN PROGRESS
11.6 Evaluating and Managing Rehabilitation Service Providers
Rehabilitation requires a whole-of-person approach to service provision. This approach seeks to better encompass a person's medical, psychosocial and vocational needs. Rehabilitation interventions should not just focus on the minimum necessary to achieve a suitable paid work outcome.
11.6.1 Key Performance Indicators
The following key performance indicators should form the basis of discussion in meetings with providers:
11.6.3 Evaluation Summary
It is essential for the Rehabilitation Coordinator to evaluate the performance of the selected rehabilitation service providers based on the following criteria:
11.2 DVA-specific requirements for approved rehabilitation service providers
From 1 July 2016, to work with DVA clients, approved rehabilitation service provider organisations and their consultants also need to satisfy a number of DVA requirements. These requirements ensure that DVA clients have access to the best possible professional team, and also support providers through providing training about DVA’s programs and clients. The DVA requirements are distinct from Comcare’s approval criteria and operational standards.
11.6.2 Rehabilitation Rights and Obligations
The Rehabilitation Rights and Obligations document must be presented to the client during the first contact with the rehabilitation provider. The contents should be discussed with the client, with the rehabilitation provider highlighting each of the client's rights. The client's obligations should also be clearly stated so that the client is aware that failure to comply with any part of the rehabilitation process may result in suspension of compensation benefits, excluding treatment.
1.5 The role of the Rehabilitation Coordinator
Rehabilitation Coordinator
Coordination and liaison are critical elements of any rehabilitation program. All parties involved in the recovery of an individual need to be aware of the activities and plans for the client's improved functioning, their safe and sustainable return to work or social engagement ultimately leading towards an improved quality of life.